TY  - BOOK
AU  - Young,Laurie
TI  - From products to services: insight and experience from companies which have embraced the service economy 
SN  - 9780470026687
AV  - HD 9980.5 Y686F
PY  - 2008///
CY  - Chichester
PB  - Wiley
KW  - Service industries
KW  - Customer services
KW  - New products
N1  - Includes bibliographical references and index
ER  -