Burtis, John Orville Group communication pitfalls : overcoming barriers to an effective group experience / John O. Burtis, Paul D. Turman - Thousand Oaks, Calif. : SAGE, c2006 - 247 p. : ill. Includes bibliographical references and index ISBN: 141291535X Subjects--Topical Terms: Communication in small groups LC Class. No.: HM 736 / B877G