Inghilleri, Leonardo <br/><br/>
Exceptional service, exceptional profit :  the secrets of building a five-star customer service organization / 
Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze. 
 - New York, N.Y. :  AMACOM,  c2010. 
 - 170 p. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9780814415382 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services<br/>Consumer satisfaction<br/>Customer loyalty
<br/><br/><label>LC Class. No.: </label>HF5415.5  / I533E