Kador, John <br/><br/>
Effective apology :  mending fences, building bridges, and restoring trust / 
John Kador. 
 - San Francisco, Calif. :  Berrett-Koehler Publishers,  c2009. 
 - 273 p. 
<br/><br/>Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781576759011 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Corporate image<br/>Apologizing<br/>Corporations--Public relations<br/>Crisis management<br/>Business communication
<br/><br/><label>LC Class. No.: </label>HD59.2  / K326E 2009