Ptacek, Rob <br/><br/>
Pursuing perfect service :  using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / 
Rob Ptacek and Jaideep Motwani. 
 - Chelsea, Mich. :  MSC Media,  c2011. 
 - 520 p. :  ill., forms. 
<br/><br/> Cover title: Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries!  Includes index 
<br/><br/><label>ISBN: </label>9781450766333 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control<br/>Service industries--Customer services--Quality control<br/>Six sigma (Quality control standard)<br/>Lean manufacturing
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / P722P