TY  - BOOK
AU  - Ptacek, Rob
AU  - Motwani, Jaideep
TI  - Pursuing perfect service: using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries 
SN  - 9781450766333
AV  - HF 5415.5 P722P
PY  - 2011///
CY  - Chelsea, Mich.
PB  - MSC Media
KW  - Customer services
KW  - Quality control
KW  - Service industries
KW  - Six sigma (Quality control standard)
KW  - Lean manufacturing
N1  - Cover title: Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries!; Includes index
ER  -