TY - BOOK AU - Page,Susan TI - The power of business process improvement: 10 simple steps to increase effectiveness, efficiency, and adaptability SN - 9780814436615 AV - HD62.17 P363P 2016 PY - 2016/// CY - New York, N.Y. PB - AMACOM KW - Workflow KW - Management KW - Organizational effectiveness N1 - Includes index ER -