TY - BOOK AU - Birla,Madan TI - FedEx delivers: how the world's leading shipping company keeps innovating and outperforming the competition SN - 9780471715795 AV - HE5903.F425 B574F 2005 PY - 2005/// CY - Hoboken, N.J. PB - John Wiley & Sons, Inc. KW - Federal Express Corporation KW - Management KW - Express service N1 - Includes bibliographical references and index ER -