Wind, Yoram,

Beyond advertising : creating value through all customer touchpoints / Yoram (Jerry) Wind, Catharine Findiesen Hays, and The Wharton Future of Advertising Innovation Network. - Second edition - xxiv, 261 pages : illustration.

Includes bibliographical references and index

9781119074229


Advertising
Communication in marketing
Customer relations

HF5823 / W562B 2016