Beckford, John, 1958 <br/><br/>
Quality  [electronic resource] / 
John Beckford. 
 - 2nd ed. 
 - London :  Routledge,  2003. 
 - 1 online resource. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780203378335 9780203361566 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Case studies<br/>Service industries--Management--Case studies<br/>Manufacturing industries--Management--Case studies
<br/><br/><label>LC Class. No.: </label>HD62.15  / .B433 2003