TY  - BOOK
AU  - Beckford,John,1958
TI  - Quality
SN  - 9780203378335
AV  - HD62.15 .B433 2003
PY  - 2003///
CY  - London
PB  - Routledge
KW  - Total quality management
KW  - Case studies
KW  - Service industries
KW  - Management
KW  - Manufacturing industries
N1  - Includes bibliographical references and index
UR  - https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=97010&site=ehost-live
ER  -