Patron behavior in libraries  a handbook of positive approaches to negative situations /  [electronic resource] : 
[edited by] Beth McNeil and Denise J. Johnson. 
 - Chicago :  American Library Association,  1996. 
 - 1 online resource. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780838906620 9780585318691 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)--United States.<br/>Libraries--Security measures--United States.
<br/><br/><label>LC Class. No.: </label>Z711  / .P338 1996