Press, Irwin. <br/><br/>
Patient satisfaction  defining, measuring, and improving the experience of care /  [electronic resource] : 
Irwin Press. 
 - Chicago, Ill. :  Health Administration Press,  c2002. 
 - 1 online resource. 
 - ACHE management series .
 - Management series (Ann Arbor, Mich.) .
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781567931891 9780585426372 (electronic bk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Patient satisfaction.<br/>Physician and patient.<br/>Medical care--Quality control.
<br/><br/><label>LC Class. No.: </label>R727.3  / .P725 2002