Price, Bill,  1950- <br/><br/>
The frictionless organization :  deliver great customer experiences with less effort / 
Bill Price, David Jaffe. 
 - 1 online resource. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781523000159 (electronic bk.) 9781523000142 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations.<br/>Customer services--Management.<br/>Consumer satisfaction.<br/>Service industries--Customer services.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .P679 2022