TY  - BOOK
AU  - Price,Bill
AU  - Jaffe,David
TI  - The frictionless organization: deliver great customer experiences with less effort 
SN  - 9781523000159 (electronic bk.)
AV  - HF5415.5 .P679 2022
PY  - 2022///
CY  - Oakland, Calif.
PB  - Routledge
KW  - Customer relations
KW  - Customer services
KW  - Management
KW  - Consumer satisfaction
KW  - Service industries
N1  - Includes bibliographical references and index
UR  - https://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=3097677
ER  -