Law, Colin C., <br/><br/>
A practical guide to airline customer service :  from airline operations to passenger services / 
Colin C. Law 
 - 1 online resource. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9781627346948 (electronic bk.) 9781627346931 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Airlines--Customer services.<br/>Airlines--Management.<br/>Consumer satisfaction.
<br/><br/><label>LC Class. No.: </label>HE9780  / .L39 2018