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			Knock your socks off answers : solving customer nightmares & soothing nightmare customers by Anderson, Kristin Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : AMACOM, 1995 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 A523K. Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Customer relationship management [electronic resource] / Kristin Anderson, Carol Kerr. by Anderson, Kristin, 1962- Kerr, Carol Series: Briefcase books series Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : McGraw-Hill, c2002 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)

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