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		Image from Amazon.com	Customer statisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification / Terry G. Vavra by Vavra, Terry G Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Milwaukee, Wis. : ASQ Quality Press, c2002 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.335 V387C. Found in Open Library: Place hold Save to lists Add to cart (remove)
			Customer loyalty : how to earn it, how to keep it by Griffin, Jill Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, 1997 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 G743C. Place hold Save to lists Add to cart (remove)

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