Business process mapping : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller

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Material type: Text

TextPublication details: New York, N.Y. : Wiley, c2002Description: 300 p. : illISBN:

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Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Closed Shelves (Contact Library Staff)	HF5415.335 J324B (Browse shelf(Opens below))	Available	200306060094

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Includes bibliographical references and index

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