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		Image from Amazon.com	People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations / Robert W. Lucas by Lucas, Robert W Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : AMACOM, c2005 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HM1166 L822P. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Customer service : skills for success / Robert W. Lucas, Principal, Robert W. Lucas Enterprises by Lucas, Robert W [author] Edition: Sixth edition Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : McGraw-Hill Education, c2015 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 L822C 2015. Found in Open Library: Place hold Save to lists Add to cart (remove)

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