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			Patents, copyrights, & trademarks by Foster, Frank H Shook, Robert L Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : Wiley, 1993 Availability: Items available for loan: BU Library and Learning Space (1)Call number: KF2980 F677P 1993. Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	The customer rules : the 14 indispensible, irrefutable, and indisputable qualities of the greatest service companies in the world / C. Britt Beemer, Robert L. Shook. by Beemer, C. Britt [author] Shook, Robert L, 1938- [author] Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: New York, N.Y. McGraw-Hill Professional, ©2009 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 B435C 2009. Found in Open Library: Place hold Save to lists Add to cart (remove)

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