Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.

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TextPublication details: New York, N.Y. : AMACOM, c2010.Description: 170 pISBN:

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Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF5415.5 I533E (Browse shelf(Opens below))	Available	201009210121

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Includes bibliographical references and index

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