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		Image from Amazon.com	Amazon.com : get big fast by Spector, Robert, 1947- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y : HarperBusiness, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: Z473 .A42 S632A. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization / Robert Spector and Patrick McCarthy by Spector, Robert, 1947- McCarthy, Patrick D Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Wiley, c2005 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 S632N. Found in Open Library: Place hold Save to lists Add to cart (remove)

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