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		Image from Amazon.com	Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. by Ford, Robert C Sturman, Michael C Heaton, Cherrill P Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Australia : Delmar Cengage Learning, 2012 Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	The Cornell School of Hotel Administration on Hospitality : cutting edge thinking and practice / edited by Michael C. Sturman, Jack B. Corgel, Rohit Verma. by Sturman, Michael C. (Michael Craig) [ed.] Corgel, Jack B [ed.] Verma, Rohit [ed.] Cornell University. School of Hotel Administration. Career Services Office Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Hoboken, N.J. : Wiley, c2011 Availability: Items available for loan: BU Library and Learning Space (1)Call number: TX911.5 C676 2011. Found in Open Library: Place hold Save to lists Add to cart (remove)

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