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		Image from Amazon.com	The service edge : 101 companies that profit from customer care by Zemke, Ron Schaaf, Dick Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : New American Library, 1989 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 Z454S. Found in Open Library: Place hold Save to lists Add to cart (remove)
			Knock your socks off answers : solving customer nightmares & soothing nightmare customers by Anderson, Kristin Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : AMACOM, 1995 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 A523K. Place hold Save to lists Add to cart (remove)

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