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		Image from Amazon.com	Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani. by Ptacek, Rob Motwani, Jaideep Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Chelsea, Mich. : MSC Media, c2011 Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
			EPA environmental assessment sourcebook by Boulding, J. Russell, ed Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chelsea, Mich. : Ann Arbor Press, 1996 Availability: Items available for loan: BU Library and Learning Space (1)Call number: TD1050 .E58 E62. Place hold Save to lists Add to cart (remove)

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