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Design and management of service processes : keeping customers for life

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Material type: Text

TextPublication details: Reading, Mass. : Addison-Wesley Pub.Co., 1996Description: 424Subject(s):

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Closed Shelves (Contact Library Staff)	HF5415.5 R352D (Browse shelf(Opens below))	Available	190853
Books	BU Library and Learning Space	Books	Closed Shelves (Contact Library Staff)	HF5415.5 R352D (Browse shelf(Opens below))	Available	190854

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