Managing services : using technology to create value / Mark M. Davis, Janelle Heineke

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Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Closed Shelves (Contact Library Staff)	HD9980.5 D384M (Browse shelf(Opens below))	Available	200406170008

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Includes bibliographical references and index

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