Managing customer relationships : a strategic framework / Don Peppers, Martha Rogers.

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TextPublication details: Hoboken, N.J. : Wiley, c2011.Edition: 2nd edDescription: 512 p. : illISBN:

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Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF5415.5 P466M 2011 (Browse shelf(Opens below))	Available	2016000003819

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Includes bibliographical references and indexes

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