Service management : operations, strategy, and information technology /
Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 3rd ed. - New York, N.Y. : McGraw-Hill, c2001 - 646 p. : ill. + 1 CD-ROM
Includes bibliographical references and indexes
007231267X
SERVICE INDUSTRIES--MANAGEMENT
HD9980.5 / F579S 2001
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons - 3rd ed. - New York, N.Y. : McGraw-Hill, c2001 - 646 p. : ill. + 1 CD-ROM
Includes bibliographical references and indexes
007231267X
SERVICE INDUSTRIES--MANAGEMENT
HD9980.5 / F579S 2001
