Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons

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Material type: Text

TextPublication details: New York, N.Y. : McGraw-Hill, c2001Edition: 3rd edDescription: 646 p. : ill. + 1 CD-ROMISBN:

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Books	BU Library and Learning Space	Books	Closed Shelves (Contact Library Staff)	HD9980.5 F579S 2001 (Browse shelf(Opens below))	Checked out	2025-08-09	200408100128

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Includes bibliographical references and indexes

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