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The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities /

Kimbell, Lucy,

The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities / Lucy Kimbell. - 240 pages : colour illustrations.

Includes bibliographical references and index

ISBN: 9789063693534

Subjects--Topical Terms:
Management--Handbooks, manuals, etc.
Service industries--Management
Customer services--Handbooks, manuals, etc.

LC Class. No.: HD38.15 / K552S 2016

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The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities /

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