The service innovation handbook : action-oriented creative thinking toolkit for service organizations : templates-cases-capabilities / Lucy Kimbell.

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TextPublisher: Amsterdam : BIS Publishers, 2016Description: 240 pages : colour illustrationsContent type:

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Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HD38.15 K552S 2016 (Browse shelf(Opens below))	Available	2017000002047

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Includes bibliographical references and index

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