This is service design thinking : basics, tools, cases / Marc Stickdorn, Jakob Schneider.

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TextPublication details: Hoboken, N.J. : Wiley, c2011.Description: 373 p. : illISBN:

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Item type	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HD9980.5 S742T 2011 (Browse shelf(Opens below))	Checked out	2025-08-09	2015000001936
Books	BU Library and Learning Space	Books	Book Shelves	HD9980.5 S742T 2011 (Browse shelf(Opens below))	Available		201112190007

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Previous	HD9980.5 P345S Services marketing : principles and practice /	HD9980.5 S478 Service marketing : a managerial approach /	HD9980.5 S742T 2011 This is service design thinking : basics, tools, cases /	HD9980.5 S742T 2011 This is service design thinking : basics, tools, cases /	HD9980.5 S742T 2018 This is service design doing : applying service design thinking in the real world : a practitioners' handbook /	HD9980.5 S742T 2023 This is service design methods : a companion to This is service design doing : expanded service design thinking methods for real projects /	HD9980.5 T477M Market leadership strategies for service companies : creating growth, profits, and customer loyalty	Next

Includes bibliographical references and index.

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