Customer relationship management : concept, strategy, and tools / V. Kumar, Werner Reinartz.

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF5415.5 K852C 2012 (Browse shelf(Opens below))	Available	2017000004005

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Includes bibliograpical references and index

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