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		Image from Amazon.com	Crisis management by apology : corporate response to allegations of wrongdoing / Keith Michael Hearit by Hearit, Keith Michael Series: LEA's communication series Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Mahwah, N.J. : Lawrence Erlbaum Associates, c2006 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD59.2 H427C. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Effective apology : mending fences, building bridges, and restoring trust / John Kador. by Kador, John Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: San Francisco, Calif. : Berrett-Koehler Publishers, c2009 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD59.2 K326E 2009. Found in Open Library: Place hold Save to lists Add to cart (remove)

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