Data Collection and Privacy Policies

BU Library uses cookie or similar technologies to enhance your browsing experience as follows:

🍪 What are cookies?

Cookies are small text files placed on your browser by websites. They help make websites work, or work more efficiently. They also "remember" some of your preferences, so you don't have to set a preference again every time you switch to a different page on the same website.

If cookies are a concern for you, you may like to regularly clear your cookies on your browser or use a private browser mode. Check your browser settings for these options.

Use of Essential Cookies

BU Library uses essential cookies to ensure the core functionality of our library system, including user authentication, session management, and accessibility features. These cookies are strictly necessary for the website to function and cannot be disabled.

Here is the list of essential cookies used on the BU Library system.

Storage	Name	Value	Expiration	Description
Cookie	CGISESSID	Session ID	Until logout or end of session	Session cookie
Cookie	KohaOpacLanguage	Language code	3 years	Stores the language the user selected, so the online catalog will appear in that same language the next time it is visited.
Cookie	form_serialized form_serialized_limits	Search terms and limits	End of session or when the advanced search page is accessed again.	jQuery cookie. Stores search terms and limits of the last advanced search. Set when an advanced search is submitted.
Cookie	search_path_code	ads (fewer) or exs (more)	End of session or when the advanced search page is accessed again.	jQuery cookie. Related to serialized_form* cookies. Stores if the advanced search form was used with 'More options' or 'Fewer options'.
Cookie	num_paragraph	Count of search options added	End of session or when the advanced search page is accessed again.	jQuery cookie. Used to store the number of created options when user selects 'More options' in advanced search to increase search boxes.
Cookie	bib_list	List of record IDs (biblionumbers) separated by /	End of session or until the cart is emptied.	Stores cart contents in the online catalog. Set when records are added to the cart for the first time.

📶 Use of Google Analytics

BU Library uses Google Analytics to analyze website traffic and improve user experience. Google Analytics helps us understand how visitors interact with our website by collecting anonymous information such as:

Pages visited
Time spent on the site
Device type and browser
General geographic location (not precise)

How We Use This Data

We use Google Analytics data to:

Improve website navigation and user experience
Identify popular resources and services
Ensure our platform is accessible and user-friendly

Data Collection and Privacy

Google Analytics uses cookies to collect this information. However, no personally identifiable information (such as names or library account details) is shared with Google. The data is processed in accordance with Google’s Privacy Policy.

Essential

Essential cookies

Analytics

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Your search returned 49 results.

Results
		Local cover image Image from Amazon.com	Satisfaction : a behavioral perspective on the consumer / Richard L. Oliver. by Oliver, Richard L, 1945- [author] Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publisher: London : Routledge, 2015 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.335 O448S 2015. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Work with passion : how to do what you love for a living / Nancy Anderson by Anderson, Nancy, 1936- Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : Carroll & Graf, c1984 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5549.5 .J63 A523W. Found in Open Library: Place hold Save to lists Add to cart (remove)
			Creating customer value : the path to sustainable competitive advantage by Naumann, Earl Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cincinnati, Ohio : Thomson Executive Press, 1995 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 N385C. Place hold Save to lists Add to cart (remove)
			Managing quality customer service by Martin, William B Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, 1997 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 M377M. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	The essential guide to employee engagement : better business performance through staff satisfaction / Sarah Cook by Cook, Sarah, 1955- Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Kogan Page, 2009 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5549.5 .J63 C664E. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	5 star service : how to deliver exceptional customer service / Michael Heppell. by Heppell, Michael [author.] Edition: Third edition. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: Harlow : Pearson Education, ©2015 Other title: Five star service Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 H466F 2015. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Managing retail consumption / Barry J. Davies and Philippa Ward by Davies, Barry J Ward, Philippa Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Chichester : Wiley, c2002 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5429 D384M. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Simply better : winning and keeping customers by delivering what matters most / Patrick Barwise, Sean Meehan by Barwise, Patrick Meehan, Sean Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Boston, Mass. : Harvard Business School Press, c2004 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.335 B378S. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	ValueSpace [electronic resource] : winning the battle for market leadership : lessons from the world's most admired companies / Banwari Mittal, Jagdish N. Sheth. by Mittal, Banwari Sheth, Jagdish N Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : McGraw-Hill, c2001 Other title: Value space Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
			Customer service for the new millennium : winning and keeping value-driven buyers by Tucker, Robert B, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Franklin Lakes, N.J. : Career Press, 1997 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD31 T824C. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Improving tourism and hospitality services / Eric Laws by Laws, Eric Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Cambridge, Mass. : CABI, c2004 Availability: Items available for loan: BU Library and Learning Space (1)Call number: G155 .A1 L387I. Found in Open Library: Place hold Save to lists Add to cart (remove)
			Keeping customers for life by Cannie, Joan Koob Caplin, Donald Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y : AMACOM, 1991 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 C366K. Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	A practical guide to airline customer service : from airline operations to passenger services / Colin C. Law by Law, Colin C [author.] Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publisher: Irvine, Calif. : BrownWalker Press, 2018 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Image from Amazon.com	T.G.I.M.* : making your work fulfilling and finding fulfilling work / Charles Cameron and Suzanne Elusorr. by Cameron, Charles, 1943- Elusorr, Suzanne, 1951- Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Los Angeles, Calif. : Jeremy P. Tarcher, c1986 Other title: Thank god it's Monday : making your work fulfilling and finding fulfilling work Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5549.5 .J63 C353T. Found in Open Library: Place hold Save to lists Add to cart (remove)
			Customer-centered reengineering : remapping for total customer value by Crego, Edwin T., Jr Schiffrin, Peter D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : Irwin, 1995 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD58.8 C733C. Place hold Save to lists Add to cart (remove)
			You will be satisfied by Tasca, Bob Caldwell, Peter Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : HarperCollins, 1996 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.32 T372Y. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	Zero Time : providing instant customer value--every time, all the time by Yeh, Raymond Pearlson, Keri Kozmetsky, George Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, N.Y. : Wiley, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 Y43Z. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Delivering fantastic customer experience : how to turn customer satisfaction into customer relationships / Daniel Lafreniere. by Lafreniere, Daniel [author.] Edition: First Edition Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publisher: New York, N.Y. : Routledge/Productivity Press Book, 2020 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Local cover image Image from Amazon.com	Consumer-driven health care [electronic resource] : implications for providers, payers, and policymakers / Regina E. Herzlinger, editor by Herzlinger, Regina E [ed.] Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, c2004 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Local cover image	Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Willson. by Blunt, Carolyn, 1976- Hill-Wilson, Martin, 1954- Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Publication details: Chichester : Wiley, c2013 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.335 B586D 2013. Place hold Save to lists Add to cart (remove)