Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Willson.

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TextPublication details: Chichester : Wiley, c2013.Description: 238 p. : illISBN:

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Item type	Home library	Collection	Shelving location	Call number	Status	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF5415.335 B586D 2013 (Browse shelf(Opens below))	Available	2017000001266

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Includes index

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