Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Blunt, Carolyn, 1976-
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Willson. - Chichester : Wiley, c2013. - 238 p. : ill.
Includes index
9781118562570
Customer Services
Consumer satisfaction
Customer relations--Management
HF5415.335 / B586D 2013
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Willson. - Chichester : Wiley, c2013. - 238 p. : ill.
Includes index
9781118562570
Customer Services
Consumer satisfaction
Customer relations--Management
HF5415.335 / B586D 2013
