Delivering effective social customer service : (Record no. 248867)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00964nam a2200289 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 000312530 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | Th-BaBU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20250311164056.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 170129s2013 xxka f 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781118562570 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | Th-BaBU |
| Transcribing agency | Th-BaBU |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.335 |
| Item number | B586D 2013 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Blunt, Carolyn, |
| Dates associated with a name | 1976- |
| 9 (RLIN) | 151253 |
| 245 10 - TITLE STATEMENT | |
| Title | Delivering effective social customer service : |
| Remainder of title | how to redefine the way you manage customer experience and your corporate reputation / |
| Statement of responsibility, etc. | Carolyn Blunt and Martin Hill-Willson. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Chichester : |
| Name of publisher, distributor, etc. | Wiley, |
| Date of publication, distribution, etc. | c2013. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 238 p. : |
| Other physical details | ill. |
| 500 ## - GENERAL NOTE | |
| General note | Includes index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer Services |
| 9 (RLIN) | 16614 |
| Topical term or geographic name entry element | Consumer satisfaction |
| 9 (RLIN) | 7496 |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | Management |
| 9 (RLIN) | 45349 |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Hill-Wilson, Martin, |
| Dates associated with a name | 1954- |
| 9 (RLIN) | 151254 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | Books |
| 946 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| a | 66-2 |
| b | New titles in March 2019 |
| 990 ## - EQUIVALENCES OR CROSS-REFERENCES [LOCAL, CANADA] | |
| Link information for 9XX fields | A47060 |
| Link information for field corresponding to 9XX field | 20190325 |
| 991 00 - BU INFORMATION | |
| BU Field of Study | 0202 āļāļāļ°āļāļĢāļīāļŦāļēāļĢāļāļļāļĢāļāļīāļ. āļāļēāļĢāļāļĨāļēāļ āļāļēāļĢāļāļēāļĒ āļāļēāļĢāļāļĨāļīāļ āļāļēāļĢāļāļĢāļīāļŦāļēāļĢāļāļĨāļīāļāļ āļąāļāļāđ āļāļēāļĢāļŠāđāļāđāļāđāļē-āļāļāļ āļāļēāļĢāļāļ§āļāļāļļāļĄāļāļļāļāļ āļēāļ āļāļĪāļāļīāļāļĢāļĢāļĄāļāļđāđāļāļĢāļīāđāļ āļ |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Available | Books | BU Library and Learning Space | BU Library and Learning Space | Book Shelves | 2019-08-26 | HF5415.335 B586D 2013 | 2017000001266 | 2019-08-26 | 2019-08-26 | Books |
