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			80 things you must do to be a great boss : how to focus on the fundamentals of managing people properly by Freemantle, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : McGraw-Hill, 1995 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD31 F733E. Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle. by Freemantle, David Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Nicholas Brealey, 2004 Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Image from Amazon.com	The buzz : 50 little things that make a big difference to delivering world-class customer service / David Freemantle by Freemantle, David Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Nicholas Brealey, 2004 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 F733B. Found in Open Library: Place hold Save to lists Add to cart (remove)

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