Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani.

By:

Ptacek, Rob

Contributor(s):

Motwani, Jaideep

Material type: Text

TextPublication details: Chelsea, Mich. : MSC Media, c2011.Description: 520 p. : ill., formsISBN:

9781450766333

Subject(s):

LOC classification:

HF 5415.5 P722P

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Holdings
Item type	Home library	Collection	Shelving location	Call number	Status	Date due	Barcode
Books	BU Library and Learning Space	Books	Book Shelves	HF 5415.5 P722P (Browse shelf(Opens below))	Checked out	2025-08-09	201308190032

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Cover title: Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries!

Includes index

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Pursuing perfect service : using a practical approach to lean six sigma to improve the customer experience and reduce costs in service industries / Rob Ptacek and Jaideep Motwani.

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