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		Image from Amazon.com	Managing the customer experience : turning customers into advocates / Shaun Smith and Joe Wheeler by Smith, Shaun Wheeler, Joe Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Financial Times Prentice Hall, 2002 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 S647M. Found in Open Library: Place hold Save to lists Add to cart (remove)
			Uncommon practice : people who deliver a great brand experience / editors Andy Milligan and Shaun Smith by Milligan, Andy [ed.] Smith, Shaun [ed.] Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: London : Financial Times/Prentice Hall, 2002 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HD9980.5 U526. Place hold Save to lists Add to cart (remove)

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