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BU Library uses essential cookies to ensure the core functionality of our library system, including user authentication, session management, and accessibility features. These cookies are strictly necessary for the website to function and cannot be disabled.

Here is the list of essential cookies used on the BU Library system.

Storage	Name	Value	Expiration	Description
Cookie	CGISESSID	Session ID	Until logout or end of session	Session cookie
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BU Library uses Google Analytics to analyze website traffic and improve user experience. Google Analytics helps us understand how visitors interact with our website by collecting anonymous information such as:

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Data Collection and Privacy

Google Analytics uses cookies to collect this information. However, no personally identifiable information (such as names or library account details) is shared with Google. The data is processed in accordance with Google’s Privacy Policy.

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Your search returned 107 results.

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		Successful service operations management / Richard Metters ... [et al.] by Metters, Richard Edition: 2nd ed. , international student ed. Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Australia : Thomson/South-Western, c2006 Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Good service is good business : 7simple strategies for success / Catherine DeVrye by DeVrye, Catherine Material type: Text; Literary form: Not fiction ; Audience: General; Publication details: Franklin Lakes, N.J. : Career Press, c2001 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 D487G. Found in Open Library: Place hold Save to lists Add to cart (remove)
		How to measure service quality & customer satisfaction : the informal field guide for tools and techniques by Chakrapani, Chuck Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago, Ill. : American Marketing Association, 1998 Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton. by Ford, Robert C Sturman, Michael C Heaton, Cherrill P Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Australia : Delmar Cengage Learning, 2012 Availability: Not available: Checked out (1). Found in Open Library: Place hold Save to lists Add to cart (remove)
		5 star service : how to deliver exceptional customer service / Michael Heppell. by Heppell, Michael [author.] Edition: Third edition. Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: Harlow : Pearson Education, ©2015 Other title: Five star service Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 H466F 2015. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Be your customer's hero : real-world tips & techniques for the service front lines / Adam Toporek. by Toporek, Adam Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: New York, N.Y. : AMACOM American Management Association, ©2015 Other title: Be your customer's hero : real-world tips and techniques for the service front lines Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 T666B 2015. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the internet of things / Joe Weinman. by Weinman, Joe, 1958- [author.] Series: Wiley CIO series Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Copyright date: Hoboken : John Wiley & Sons, ©2015 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.1265 W446D 2015. Found in Open Library: Place hold Save to lists Add to cart (remove)
		The power of relationship marketing : how to keep customers for life by Cram, Tony Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Pitman, 1994 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 C725P. Place hold Save to lists Add to cart (remove)
		Relationship marketing : bringing quality, customer service and marketing together by Christopher, Martin Payne, Adrian Ballantyne, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford : Butterworth-Heinemann, 1994 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415 C474R. Place hold Save to lists Add to cart (remove)
		High tech, high touch [electronic resource] : library customer service through technology / Lynn Jurewicz and Todd Cutler. by Jurewicz, Lynn Cutler, Todd Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago : American Library Association, 2003 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Multicultural customer service : providing outstanding service across cultures / Leslie Aguilar, Linda Stokes by Aguilar, Leslie Stokes, Linda, 1954- Series: Business skills express series Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: New York, N.Y. : McGraw-Hill, c1996 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 A384M. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Value-based marketing for bottom-line success [electronic resource] : 5 steps to creating customer value / J. Nicholas De Bonis, Eric Balinski & Phil Allen. by DeBonis, J. Nicholas Balinski, Eric W Allen, Phil, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2002 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Complete book of ready-to-use customer service scripts by Ramundo, Michael C Material type: Text; Format: print ; Literary form: Not fiction Publication details: Paramus, N.J. : Prentice Hall, 1997 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 R358C. Place hold Save to lists Add to cart (remove)
		Customer relationship marketing : get to know your customers and win their loyalty by Stone, Merlin, 1948- Woodcock, Neil Machtynger, Liz Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, 2000 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.55 S766C 2000. Place hold Save to lists Add to cart (remove)
		Contact : customer service in the hospitality and tourism industry by Davidoff, Donald M Material type: Text; Format: print ; Literary form: Not fiction Publication details: Englewood Cliffs, N.J. : Prentice Hall Career and Technology, 1994 Availability: Not available: Checked out (1). Place hold Save to lists Add to cart (remove)
		Customer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen by Storbacka, Kaj Lehtinen, Jarmo R Material type: Text; Literary form: Not fiction ; Audience: Specialized; Publication details: Singapore : McGraw Hill, c2001 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 S767C. Found in Open Library: Place hold Save to lists Add to cart (remove)
		Customer once, client forever [electronic resource] : 12 tools for building lifetime business relationships / Richard Buckingham ; foreword by Paul B. Brown. by Buckingham, Richard, 1963- Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Washington, D.C. : Kiplinger Books, c2001 Online resources: Electronic Resources Availability: No items available. Found in Open Library: Save to lists Add to cart (remove)
		Customer loyalty and success by Lynch, James J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hampshire : Macmillan Business, 1995 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 L962C. Place hold Save to lists Add to cart (remove)
		Customer loyalty : how to earn it, how to keep it by Griffin, Jill Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco, Calif. : Jossey-Bass, 1997 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 G743C. Place hold Save to lists Add to cart (remove)
		Mind to mind marketing : communicating with 21st-century customers by Alder, Harry Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Kogan Page, 2001 Availability: Items available for loan: BU Library and Learning Space (1)Call number: HF5415.5 A423M. Found in Open Library: Place hold Save to lists Add to cart (remove)

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